Privacy Policy

Last updated: 24 August 2026.

Who is responsible for your information

Premier Mobile Specialist is responsible for the personal information used to respond to enquiries and provide mobile vehicle services. The business is based in Northampton, United Kingdom. Privacy questions can be sent to premiermobilespecialist@gmail.com or raised by calling 07467 033305.

Information you provide

When you make contact you may provide your name, telephone number, email address, vehicle registration, postcode, vehicle details, appointment preferences, photographs or video, and information about the work required.

Why information is used

Information is used to respond to enquiries, assess whether work can be carried out, prepare or discuss a quote, arrange appointments, provide services, communicate about the work, keep appropriate service records, handle complaints or warranty matters, and meet accounting or other legal obligations.

Lawful bases

Depending on the circumstances, information is used because it is necessary to take steps at your request before entering into a contract, to perform an agreed contract, to comply with a legal obligation, or for legitimate interests such as maintaining service records, protecting the business, responding to disputes and improving customer communication. Those interests are considered against your rights and expectations.

Website enquiry tools

The current enquiry forms prepare a message locally in your browser and then open WhatsApp or your email application. The website itself does not receive or store the completed form on a server. You must review and send the prepared message in the chosen application before it reaches Premier Mobile Specialist.

WhatsApp, email and other recipients

If you contact the business through WhatsApp or email, those providers process the message under their own privacy terms. Information may also be shared where reasonably necessary with professional advisers, insurers, payment or accounting providers, or public authorities, but only for a relevant business or legal purpose.

International processing

Some communication or technology providers may process information outside the United Kingdom. Where this applies, the provider is responsible for the safeguards described in its own privacy information.

How long information is kept

Information is kept only for as long as reasonably necessary for the purpose for which it was collected. Enquiries that do not lead to work are not intended to be kept indefinitely. Customer, job, invoice, accounting, warranty and dispute records may be retained for the period needed to meet legal, tax, service-history or claim-handling requirements.

Cookies and analytics

This website does not currently use advertising trackers, analytics cookies, customer accounts or online-payment cookies. If non-essential analytics, advertising, online payments or additional third-party services are introduced, this policy and any required consent controls must be updated before those services are enabled.

Your rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection, or transfer of information. These rights are not absolute in every case. You can raise a request using the contact details above.

Complaints

Please contact Premier Mobile Specialist first so the concern can be addressed. You also have the right to complain to the UK Information Commissioner's Office through the ICO complaints service.